Procedure regarding the receiving and procesing of the complaints

Your feedback is very important to us. It helps us to improve our services and to offer you the best support. If you encounter any problems in accessing or using our services, please find below a short guide of interaction and solution of your solicitations.

certSIGN provides a dedicated call center, which can be accessed by phone:
Tel.0311011870; fax 0213119905;

If you wish to write us a message, our mail address is: 29 A Tudor Vladimirescu Avenue, AFI Tech Park 1, District 5, Bucharest, Romania, ZIP 050881.

You can also contact us by e-mail, at office@certsign.ro

If you have a complaint, we guarantee that:

  • All communication media listed above are periodically checked.
  • Each solicitation and each message is treated individually.
  • In maximum 24 hours we confirm the receiving of your message.
  • We take all our efforts that your solicitation is to be resolved correctly and rapidly.
  • Each situation is treated individually and confidentially.
  • Depending on the complexity and the implication of the solicitation, these are resolved in maximum 30 days.

certSIGN keeps records of all our customers complaints and we follow the repetitive elements in order to generate immediate solutions for the most frequent problems.