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Minimum 50 characters. <\/small> <\/textarea><\/span> <\/p> <\/div> <\/div> <div class=\"elementor-row elementor-hidden\"> <div class=\"elementor-column elementor-element\"> <label for=\"cf_certsign_camp_otrs\">Ticket Number <\/label> <input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" id=\"cf_certsign_camp_otrs\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"otrs\"><\/span> <\/p> <\/div> <div class=\"elementor-column elementor-element\"> <label for=\"cf_certsign_camp_tip_here_honey\">Here honey<\/label> <input class=\"wpcf7-form-control wpcf7-hidden\" id=\"cf_certsign_camp_tip_here_honey\" value=\"\" type=\"hidden\" name=\"here_honey\"> <\/p> <\/div> <\/div> <div class=\"text-right required-disclaimer\"> Fields marked with * are required<\/small> <\/p> <\/div> <fieldset> <legend>Detalii Politica si Newsletter <\/legend> <label for=\"cf_certsign_camp_tip_policy_accept\" aria-label=\"I agree to the Privacy Policy\"><input type=\"checkbox\" 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data-id=\"0c2f975\" data-element_type=\"column\" data-e-type=\"column\" data-settings='{\"background_background\":\"classic\"}'> <div class=\"elementor-widget-wrap elementor-element-populated\"> <div class=\"elementor-element elementor-element-7c18a5c e-flex e-con-boxed e-con e-parent\" data-id=\"7c18a5c\" data-element_type=\"container\" data-e-type=\"container\"> <div class=\"e-con-inner\"> <div class=\"elementor-element elementor-element-31266c8 elementor-widget elementor-widget-image\" data-id=\"31266c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\"> <div class=\"elementor-widget-container\"> <img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"191\" src=\"https:\/\/www.certsign.ro\/wp-content\/uploads\/2024\/03\/Foto-new-contact-form-certSIGN-2024_v2-1024x306.png\" class=\"attachment-large size-large wp-image-121298\" alt=\"\" srcset=\"https:\/\/www.certsign.ro\/wp-content\/uploads\/2024\/03\/Foto-new-contact-form-certSIGN-2024_v2-1024x306.png 1024w, https:\/\/www.certsign.ro\/wp-content\/uploads\/2024\/03\/Foto-new-contact-form-certSIGN-2024_v2-400x119.png 400w, https:\/\/www.certsign.ro\/wp-content\/uploads\/2024\/03\/Foto-new-contact-form-certSIGN-2024_v2-150x45.png 150w, https:\/\/www.certsign.ro\/wp-content\/uploads\/2024\/03\/Foto-new-contact-form-certSIGN-2024_v2-768x229.png 768w, https:\/\/www.certsign.ro\/wp-content\/uploads\/2024\/03\/Foto-new-contact-form-certSIGN-2024_v2.png 1340w\" sizes=\"(max-width: 640px) 100vw, 640px\"> <\/div> <\/div> <\/div> <\/div> <div class=\"elementor-element elementor-element-8258845 default-message elementor-widget elementor-widget-text-editor\" data-id=\"8258845\" data-element_type=\"widget\" data-e-type=\"widget\" subiect=\"default\" data-widget_type=\"text-editor.default\"> <div class=\"elementor-widget-container\"> <h5>READ<\/span> the information presented in relation to the topic you are interested in or SEARCH<\/span> the information you need on the website.<\/h5> <\/div> <\/div> <div class=\"elementor-element elementor-element-5e3d2b1 elementor-widget elementor-widget-text-editor\" data-id=\"5e3d2b1\" data-element_type=\"widget\" data-e-type=\"widget\" subiect=\"electronic-signature-technical-support\" data-widget_type=\"text-editor.default\"> <div class=\"elementor-widget-container\"> Details related to the electronic signature are available on the page with Answers to the most frequently asked questions of customers.<\/p>Quickly, useful information can be found about obtaining the confirmation document, costs, online purchase, video identification, renewal, installation and use:<\/p><ul><li><a href=\"https:\/\/www.certsign.ro\/en\/frequently-asked-questions-about-qualified-electronic-signature\/#info-reinnoiretoken\">Certificate renewal<\/a>;<\/li><li><a href=\"https:\/\/www.certsign.ro\/en\/frequently-asked-questions-about-qualified-electronic-signature\/#info-necesarevideoid\">Video identification<\/a>;<\/li><li><a href=\"https:\/\/www.certsign.ro\/en\/confirmation-document-for-anaf\/\">Obtaining the confirmation document for ANAF\/SPV;<\/a><\/li><li><a href=\"https:\/\/www.certsign.ro\/en\/frequently-asked-questions-about-qualified-electronic-signature\/#info-pasigenerali\">Steps for purchasing an electronic signature certificate used in SPV\/e-Invoice;<\/a><\/li><\/ul>When you receive the invoice, after purchasing a digital certificate for electronic signature Numerous details are presented related to:<\/p><ul><li><a href=\"https:\/\/www.certsign.ro\/en\/frequently-asked-questions-about-qualified-electronic-signature\/#info-pasishoponline\">How to buy online;<\/a><\/li><li><a href=\"https:\/\/www.certsign.ro\/en\/frequently-asked-questions-about-qualified-electronic-signature\/#info-tokenvscloud\">Which signature do you choose<\/a>;<\/li><li><a href=\"https:\/\/www.youtube.com\/watch?v=LDKfBcMQpfE\">How do I use the signature;<\/a><\/li><li><a href=\"https:\/\/www.certsign.ro\/en\/frequently-asked-questions-about-qualified-electronic-signature\/#info-pasigeneralivama\">e-Invoice, e-Transport, Customs;<\/a><\/li><\/ul> <\/div> <\/div> <div class=\"elementor-element elementor-element-7ad2160 elementor-widget elementor-widget-text-editor\" data-id=\"7ad2160\" data-element_type=\"widget\" data-e-type=\"widget\" subiect=\"electronic-signature-technical-support--using-the-certificate-at-spv\" data-widget_type=\"text-editor.default\"> <div class=\"elementor-widget-container\"> To use the certSIGN certificate for electronic signature in the Virtual Private Space (SPV) platform, we recommend following <a href=\"https:\/\/www.anaf.ro\/InregPersFizicePublic\/#tabs-2\">the instructions provided by ANAF for registration in the SPV<\/a>.<\/p>To access the Virtual Private Space (VPS), the qualified certificate issued by certSIGN must be registered with the VPS<\/strong> by completing the requested information in the ANAF-SPV platform and uploading the requested documents, including the confirmation document countersigned by certSIGN at the address: <a href=\"https:\/\/www.anaf.ro\/InregPersFizicePublic\/#tabs-2\">https:\/\/www.anaf.ro\/InregPersFizicePublic\/#tabs-2<\/a> .<\/p>To obtain the confirmation document, follow one of these tutorials , depending on the type of signature you have:<\/p><ul><li><a href=\"https:\/\/www.youtube.com\/watch?v=3kch0pvhTQ4\">tutorial for obtaining the confirmation document<\/a> if you have an Electronic Signature with a certificate stored on TOKEN;<\/li><li><a href=\"https:\/\/www.youtube.com\/watch?v=ClzW5ApEfI8\">tutorial for obtaining the confirmation document<\/a> if you have an Electronic Signature with a certificate stored in the CLOUD.<\/li><\/ul> <\/div> <\/div> <div class=\"elementor-element elementor-element-b945739 elementor-widget elementor-widget-text-editor\" data-id=\"b945739\" data-element_type=\"widget\" data-e-type=\"widget\" subiect=\"electronic-signature-technical-support--cloud-certificate-configuration\" data-widget_type=\"text-editor.default\"> <div class=\"elementor-widget-container\"> The electronic signature is performed using a qualified digital certificate stored in the CLOUD, and to use the certificate in the CLOUD , the usage mechanism must first be configured<\/strong>.<\/p>After the video identification session has been accepted, the configurations prior to issuing the certificate can be performed<\/strong>, going through them in this order, stages:<\/p>Configure the signature authorization mechanism<\/strong> according to the instructions in the email “paperLESS : Configure authorization mechanism<\/em>”:<\/p><ul><li>Check the email address declared when purchasing the certificate and follow the instructions received;<\/li><li>Install one of the free authorization apps Microsoft Authenticator<\/strong> or Google Authenticator<\/strong> on your phone , from Google Play or the App Store;<\/li><li>Associates the signature authorization application<\/strong> with the holder’s cloud account;<\/strong><\/li><\/ul>Activate the cloud account<\/strong> according to the instructions in the “paperLESS email webSIGN : Account creation invitation<\/em>”<\/p><ul><li>Check the email address declared when purchasing the certificate and follow the instructions received;<\/li><li>Complete and validate the phone number<\/strong> associated with the account on the cloud platform ;<\/li><li>Set<\/strong> the cloud account password .<\/li><\/ul>Issuance of the certificate<\/strong> it is done when you first log in to your cloud account<\/strong>. On the page that opens Enter the authorization code generated by the application on your phone.<\/p> <\/div> <\/div> <div class=\"elementor-element elementor-element-60cdac0 elementor-widget elementor-widget-text-editor\" data-id=\"60cdac0\" data-element_type=\"widget\" data-e-type=\"widget\" subiect=\"certificate-renewal--expired-certificate-token\" data-widget_type=\"text-editor.default\"> <div class=\"elementor-widget-container\"> Placing an order to extend the validity of the certificate<\/strong> ensures: low costs, simple and fast process, 100% online, procedure under the exclusive control of the holder, retention of the current device (TOKEN) and retention of the PIN.<\/p><ul><li>The only condition<\/strong> that must be met to extend the validity of the signature certificate is that the current certificate is within the validity period at the time of placing the extension order<\/strong>. To place the extension order, authentication in the certSIGN platform is required<\/strong> <a href=\"https:\/\/startrekey.certsign.ro\/\">startrekey.certsign.ro<\/a>, and authentication can only be done based on the current certificate<\/strong>.<\/li><\/ul>If the current certificate has expired, Renewal is no longer possible<\/strong> and a new electronic signature certificate must be purchased. We recommend accessing the <a href=\"https:\/\/utigrup.sharepoint.com\/sites\/ComunicareclienticertSIGNgroup-Formularcontact\/Shared%20Documents\/Formular%20contact\/emitere2.certsign.ro\">certSIGN platform to purchase qualified TOKEN certificates<\/a> and following the indicated steps.<\/p>certSIGN sends, to the email address in the certificate, the procedure for renewing the certificate 45 days before the expiration of the current certificate<\/strong>. If the procedure has not yet been followed, with 15 days before the certificate expires<\/strong>, certSIGN resends the renewal information email<\/strong>. Late submission of the request does not guarantee online renewal of the certificate.<\/p> <\/div> <\/div> <div class=\"elementor-element elementor-element-27d832d elementor-widget elementor-widget-text-editor\" data-id=\"27d832d\" data-element_type=\"widget\" data-e-type=\"widget\" subiect=\"certificate-renewal--cloud-renewal-procedure\" data-widget_type=\"text-editor.default\"> <div class=\"elementor-widget-container\"> Placing an order to extend the validity of the certificate<\/strong> ensures: low costs, simple and fast process, 100% online, procedure under the exclusive control of the holder, keeping the current webSIGN account and maintaining the authentication method.<\/p>The only condition<\/strong> that must be met for the online extension of the validity of the signature certificate (renewal) is that the current certificate must be within the validity period at the time of placing the extension order<\/strong>. The extension order is placed directly from the certSIGN websign.ro<\/strong> platform .<\/p>If the current certificate has expired, Renewal is no longer possible<\/strong> and a new certificate for electronic signature in CLOUD must be purchased. We recommend accessing <a href=\"https:\/\/paperless.certsign.ro\/\">the certSIGN platform for purchasing qualified certificates<\/a> in the CLOUD and following the indicated steps.<\/p>certSIGN sends, to the email address in the certificate, the procedure for renewing the certificate 45 days before the expiration of the current certificate<\/strong>. If the procedure has not yet been followed, with 15 days before the certificate expires<\/strong>, certSIGN resends the renewal information email<\/strong>. Late submission of the application does not guarantee online renewal of the certificate.<\/p>webSIGN signing platform, during the 45 days before the expiration of the current certificate<\/strong>, a banner will be displayed with information regarding the deadline for certificate renewal. This banner will disappear after submitting the renewal request.<\/p>Log in to the <a href=\"https:\/\/auth.websign.certsign.ro\/WSN.AuthorizationService_01\/account\/login?ReturnUrl=%2FWSN.AuthorizationService_01%2Foauth2%2Fauthorize%3Fclient_id%3Dada6482c-a860-408f-a996-39b56c533051%26redirect_uri%3Dhttps%253A%252F%252Fwebsign.ro%252F%26resource%3D691E9A9F-B086-4229-A035-69896B056A05%26code_challenge%3Ddqpp7oT20zVWnqN9opzOe2WQDoZuvqS02QiUx7d0SOs%26response_type%3Dcode%26scope%3Dopenid%26code_challenge_method%3DS256%26culture%3Dro\">websign.ro<\/a> platform and renew the certificate in the CLOUD:<\/p><ul><li>Start the process<\/strong> from the information displayed;<\/li><li>Choose<\/strong> the validity period for the new certificate: 1, 2 or 3 years;<\/li><li>Read<\/strong> the information on the page and check the agreement;<\/li><li>Pay<\/strong> online for the selected product;<\/li><li>Fill in<\/strong> the required data in the next step;<\/li><li>Upload and send<\/strong> a copy of your ID;<\/li><li>Click<\/strong> the Register button<\/strong>, accept<\/strong> the General Terms and Conditions<\/strong>;<\/li><li>Sign<\/strong> the request for the new certificate using the authorization code from the authorization application installed on your phone .<\/li><\/ul>The certificate request generation stage is completed<\/strong> when the message “Request submitted for approval<\/em>” is displayed in the cloud platform.<\/p>After validating the request, 3 days before the current certificate expires, certSIGN will automatically issue the new certificate<\/strong>. Regardless of the date the extension order is placed, the validity period of the new certificate will begin 3 days before the current certificate expires. After the new certificate is issued, the webSIGN platform can continue to be used for signing documents in the cloud , for the entire duration of the new validity period.<\/p> <\/div> <\/div> <div class=\"elementor-element elementor-element-bd3b9e7 elementor-widget elementor-widget-text-editor\" data-id=\"bd3b9e7\" data-element_type=\"widget\" data-e-type=\"widget\" subiect=\"certificate-renewal--expired-cloud-certificate\" data-widget_type=\"text-editor.default\"> <div class=\"elementor-widget-container\"> Placing an order to extend the validity of the certificate<\/strong> ensures: low costs, simple and fast process, 100% online, procedure under the exclusive control of the holder, keeping the current webSIGN account and maintaining the authentication method.<\/p>The only condition<\/strong> that must be met for the extension of the validity of the signature certificate (renewal) is that the current certificate must be within the validity period at the time of placing the extension order<\/strong>. The extension order is placed directly from the certSIGN <a href=\"https:\/\/websign.ro\/\">websign.ro<\/a> platform .<\/p>If the current certificate has expired, Renewal can no longer be made<\/strong> and a new certificate for electronic signature in CLOUD is required. We recommend accessing the <a href=\"https:\/\/utigrup.sharepoint.com\/sites\/ComunicareclienticertSIGNgroup-Formularcontact\/Shared%20Documents\/Formular%20contact\/paperless2.certsign.ro\">certSIGN platform to purchase qualified certificates in CLOUD<\/a> and following the indicated steps.<\/p>certSIGN sends, to the email address in the certificate, the procedure for renewing the certificate 45 days before the expiration of the current certificate<\/strong>. If the procedure has not yet been followed, with 15 days before the certificate expires<\/strong>, certSIGN resends the renewal information email<\/strong>. Late submission of the request does not guarantee online renewal of the certificate.<\/p> <\/div> <\/div> <div class=\"elementor-element elementor-element-4b9f09e elementor-widget elementor-widget-text-editor\" data-id=\"4b9f09e\" data-element_type=\"widget\" data-e-type=\"widget\" subiect=\"certificate-renewal--token-renewal-procedure\" data-widget_type=\"text-editor.default\"> <div class=\"elementor-widget-container\"> Placing an online order to extend the validity<\/strong> ensures: low costs, simple and fast process, 100% online, procedure under the exclusive control of the holder, retention of the current device (TOKEN) and retention of the PIN.<\/p>The only condition<\/strong> that must be met for the extension of the validity of the signature certificate (renewal) is that The current certificate must be within the validity period<\/strong> at the time of placing the extension order. Authentication is required in the certSIGN platform<\/strong> <a href=\"https:\/\/startrekey.certsign.ro\/\">startrekey.certsign.ro<\/a>, and authentication<\/strong> can only be done based on the current qualified certificate<\/strong>.<\/p>To the e-mail address in the certificate, certSIGN sends the procedure for renewing the certificate<\/strong>, 45 days before the current certificate expires<\/strong>. If the procedure has not yet been followed, 15 days before the certificate expires<\/strong>, certSIGN resends the renewal information e-mail<\/strong>.<\/p>Late submission of the application does not guarantee online renewal of the certificate.<\/p>the validity period<\/strong> has been exceeded , the current certificate can no longer be renewed<\/strong> and a new electronic signature certificate must be purchased. We recommend accessing <a href=\"https:\/\/emitere2.certsign.ro\/\">certSIGN platform for the acquisition of qualified certificates on TOKEN<\/a> and following the indicated steps.<\/p>The online certificate renewal procedure has three stages:<\/p><ol><li>validity extension<\/strong> on the <a href=\"https:\/\/rekey.certsign.ro\/\">startrekey.certsign.ro<\/a> platform – can be done at any time, no later than 3 days before the expiration of the current certificate;<\/li><li>generating the certificate request<\/strong> with the certSIGN Enroll application – can be done at any time, no later than 3 days before the expiration of the current certificate;<\/li><li>uploading the new certificate to TOKEN<\/strong> using the certSIGN Enroll application – the new certificate is issued 3 days before the expiration of the current certificate for which the renewal is being made.<\/li><\/ol>Regardless of the date the renewal order is placed, the validity period of the new certificate will begin 3 days before the current certificate expires<\/strong>. Please note that after renewal, it is NOT necessary to replace the current TOKEN<\/strong>. When uploading the new certificate to the TOKEN, the old certificate will be deleted.<\/p>It is necessary to redo enrollments\/renewals in the platforms of the institutions where you will use the new certificate , such as: ANAF, CNAS, UNNPR, etc.<\/p> <\/div> <\/div> <div class=\"elementor-element elementor-element-0ab6628 elementor-widget elementor-widget-text-editor\" data-id=\"0ab6628\" data-element_type=\"widget\" data-e-type=\"widget\" subiect=\"electronic-signature-technical-support--error-obtaining-confirmation-document\" data-widget_type=\"text-editor.default\"> <div class=\"elementor-widget-container\"> Check what solution exists<\/strong> if you are in one of the situations encountered by other customers regarding obtaining the confirmation document.<\/p>We remind you, the document is obtained simply and quickly. from <a href=\"https:\/\/confirmare.certsign.ro\/\">the certSIGN confirmation platform<\/a>. Repeat it as many times as necessary<\/strong>. You only need your qualified digital certificate for electronic signature.<\/p><ul><li>You have a certificate in CLOUD and you receive an error when authenticating in the certSIGN confirmation platform<\/strong><ul><li>SOLUTION:<\/strong> Close the browser and the paperLESS app vTOKEN and repeat the procedure . Reopen the paperLESS app vTOKEN , then open <a href=\"https:\/\/confirmare.certsign.ro\/\">the confirmation platform<\/a> and choose Certificate Authentication<\/em>. The authorization code must be entered as quickly as possible . The code is generated by the authorization application installed on the phone.<\/li><\/ul><\/li><li>Error opening document<\/strong><ul><li>SOLUTION:<\/strong> The pre-filled confirmation document is automatically saved to your computer’s downloads folder . Open the document from the folder where it was saved. Use only Adobe Reader.<\/strong><\/li><\/ul><\/li><li>You can’t find the pre-filled document file on your computer<\/strong><ul><li>SOLUTION:<\/strong> The downloaded file is named firstname_lastname .pdf<\/strong> (example: mihai_ionescu.pdf). Search your computer for a file with this name.<\/li><\/ul><\/li><li>The document does not include the certSIGN signature.<\/strong><ul><li>SOLUTION:<\/strong> Restart the procedure and carefully follow all the steps in the platform. After you have signed the document, it must be uploaded again to the platform<\/strong> to be automatically countersigned by certSIGN. After signing, you will receive the message “Download the processed document”. Open the processed document only with the Adobe Reader application.<\/li><\/ul><\/li><li>You cannot find the file with the confirmation document processed by certSIGN on your computer.<\/strong><ul><li>SOLUTION:<\/strong> The processed (countersigned) confirmation document is automatically saved in the downloads folder on your computer under the name confirmare.pdf<\/strong>. Search your computer for a file with this name.<\/li><\/ul><\/li><li>The document you signed is not accepted in the confirmation platform because it contains changes.<\/strong><ul><li>SOLUTION:<\/strong> Resume the procedure without making any changes to the information in the pre-filled document. The document contains the exact data of the certSIGN digital certificate<\/strong> with which you are authenticated in the confirmation platform. The information is automatically verified and no changes are accepted.<\/li><\/ul><\/li><li>The document contains changes and is not accepted for upload to ANAF.<\/strong><ul><li>SOLUTION:<\/strong> Resume downloading the document countersigned by certSIGN and do not modify it after downloading. ANAF accepts the document only if it has NOT been modified in any way , and saving it is considered a modification.<\/li><\/ul><\/li><li>The certSIGN confirmation platform page was closed before obtaining the document<\/strong><ul><li>SOLUTION:<\/strong> Restart the procedure, starting with authentication with the digital certificate in <a href=\"https:\/\/confirmare.certsign.ro\/\">the certSIGN confirmation platform<\/a>, and go through the steps again until obtaining the confirmation document automatically countersigned by certSIGN.<\/li><\/ul><\/li><\/ul> <\/div> <\/div> <div class=\"elementor-element elementor-element-ce949f1 elementor-widget elementor-widget-text-editor\" data-id=\"ce949f1\" data-element_type=\"widget\" data-e-type=\"widget\" subiect=\"electronic-signature-acquisition--sicap-certified-on-token\" data-widget_type=\"text-editor.default\"> <div class=\"elementor-widget-container\"> The acquisition of the certSIGN Kit for electronic signature from the SICAP catalog<\/strong> can be done by following the steps in this order<\/strong> :<\/p><ol><li>After logging into your SICAP account, initiate the purchase for the Electronic Signature Kit<\/strong> from the SICAP catalog.<ul><li>Choose the certificate depending on the validity period: 1, 2 or 3 years;<\/li><li>Fill in the data for issuing the certificate.<\/li><\/ul><\/li><li>Complete the purchase<\/strong> from the catalog;<\/li><li>instructions regarding the issuance of the certificate<\/strong>, the proforma and the documents necessary for issuance to the email address communicated in SICAP.<\/li><li>Print and send the documents<\/strong> according to the instructions in the email;<\/li><li>The certificate holder must follow the instructions<\/strong> described in the email and appear in person<\/strong> at the certSIGN headquarters in Bucharest or at one of <a href=\"https:\/\/www.certsign.ro\/en\/partners\/electronic-signature-partners\/\">the certSIGN representatives<\/a> with:<ul><li>the original identity document;<\/li><li>documents received by email (printed).<\/li><\/ul><\/li><\/ol>If the holder cannot appear in person at a certSIGN partner, the documents can be sent by courier\/post to the certSIGN headquarters. The documents must be accompanied by the “Affidavit” authenticated by a notary or certified by a lawyer.<\/em><\/p>certSIGN headquarters address: Tudor Vladimirescu Boulevard, no. 29A, Sector 5, Bucharest, AFI TECH PARK 1 building, 2nd floor.<\/em><\/p><ol start=\"6\"><li>cerSIGN will issue the certificate<\/strong> within 5 business days of receiving the documents in the correct and complete format. The Signature Kit<\/strong> will be delivered by courier to the address specified upon purchase.<\/li><\/ol>The tax invoice will be sent after the certificate is issued and will have a 30-day payment deadline.<\/p>In the SICAP catalog, the products are found as follows:<\/p><ul><li>Electronic signature kit with 1 year validity<\/strong><ul><li>Reference number: K1<\/li><li>CPV code and name: 79132100-9 – Electronic signature certification services (Rev.2)<\/li><\/ul><\/li><li>Electronic signature kit with 2 years validity<\/strong><ul><li>Reference number: K2<\/li><li>CPV code and name: 79132100-9 – Electronic signature certification services (Rev.2)<\/li><\/ul><\/li><li>Electronic electronic signature kit with 3 years validity<\/strong><ul><li>Reference number: K3<\/li><li>CPV code and name: 79132100-9 – Electronic signature certification services (Rev.2)<\/li><\/ul><\/li><\/ul> <\/div> <\/div> <div class=\"elementor-element elementor-element-da0325e elementor-widget elementor-widget-text-editor\" data-id=\"da0325e\" data-element_type=\"widget\" data-e-type=\"widget\" subiect=\"electronic-signature-acquisition--sicap-certified-in-cloud\" data-widget_type=\"text-editor.default\"> <div class=\"elementor-widget-container\"> The acquisition of the certSIGN certificate in CLOUD for electronic signature from the SICAP catalog<\/strong> can be done by following the steps in this order<\/strong> :<\/p><ol><li>After logging into your SICAP account, initiate the purchase for paperLESS Remote Electronic Signature<\/strong> from the SICAP catalog.<ul><li>Choose the certificate depending on the validity period: 1, 2 or 3 years;<\/li><li>Fill in the data for issuing the certificate.<\/li><\/ul><\/li><li>Complete the purchase<\/strong> from the catalog;<\/li><li>Instructions regarding the issuance of the certificate<\/strong>, the proforma and the documents necessary for issuance to the email address communicated in SICAP.<\/li><li>Print and send the documents<\/strong> according to the instructions in the email;<\/li><li>The certificate holder must follow the instructions<\/strong> described in the email and appear in person<\/strong> at the certSIGN headquarters in Bucharest or at one of <a href=\"https:\/\/www.certsign.ro\/en\/partners\/electronic-signature-partners\/\">the certSIGN representatives<\/a> with:<\/li><\/ol><ul><li style=\"list-style-type: none;\"><ul><li>the original identity document;<\/li><li>documents received by email (printed).<\/li><\/ul><\/li><\/ul>If the holder cannot appear in person at a certSIGN partner, the documents can be sent by courier\/post to the certSIGN headquarters. The documents must be accompanied by the “Affidavit” authenticated by a notary or certified by a lawyer.<\/em><\/p>certSIGN headquarters address: Tudor Vladimirescu Boulevard, no. 29A, Sector 5, Bucharest, AFI TECH PARK 1 building, 2nd floor.<\/em><\/p><ol start=\"6\"><li>After receiving the documents in the correct and complete format<\/strong> , within a maximum of 5 working days, certSIGN will send two invitations to the holder’s email address:<ul><li>for configuring the authorization mechanism;<\/li><li>paperLESS signing platform webSIGN and downloading the virtual token application , paperLESS vTOKEN (included for free in the package).<\/li><\/ul><\/li><\/ol>The digital certificate will be issued automatically upon first entering an authorization code, after authenticating in the cloud platform account. paperLESS webSIGN .<\/p>The tax invoice will be sent after the certificate is issued and will have a 30-day payment deadline.<\/p>In the SICAP catalog, the products are found as follows:<\/p><ul><li>Remote electronic signature paperLESS 1<\/strong><ul><li>Reference number: W_1<\/li><li>CPV code and name: 79132100-9 – Electronic signature certification services (Rev.2)<\/li><\/ul><\/li><li>Remote electronic signature paperLESS 2<\/strong><ul><li>Reference number: W_2<\/li><li>CPV code and name: 79132100-9 – Electronic signature certification services (Rev.2)<\/li><\/ul><\/li><li>Remote electronic signature paperLESS 3<\/strong><ul><li>Reference number: W_3<\/li><li>CPV code and name: 79132100-9 – Electronic signature certification services (Rev.2)<\/li><\/ul><\/li><\/ul> <\/div> <\/div> <div class=\"elementor-element elementor-element-31f1fd6 elementor-widget elementor-widget-text-editor\" data-id=\"31f1fd6\" data-element_type=\"widget\" data-e-type=\"widget\" subiect=\"electronic-signature-technical-support--token-installation\" data-widget_type=\"text-editor.default\"> <div class=\"elementor-widget-container\"> The electronic signature is made using the qualified digital certificate stored on the TOKEN and, to use the certificate, the token management application must be installed on the computer<\/strong>.<\/p>So, if this is the first time you use the TOKEN<\/strong> on this computer:<\/p><ul><li>Choose the application<\/strong> version appropriate to the TOKEN type, from the Support\/<a href=\"https:\/\/help.certsign.ro\/ro\/article\/instalare-token-1wjedel\/?_gl=1*1ezztxn*_gcl_au*NDU2NjgzMzA1LjE3NTA2ODI2Nzk.\">Token Installation section of the certSIGN website<\/a>;<\/li><li>With the TOKEN disconnected<\/strong> from the computer, install<\/strong> the latest version of the device management application on the computer;<\/li><li>After installation, connect the TOKEN<\/strong> . To use it, you need to know the PIN code<\/strong>.<\/li><\/ul>The PIN code is transmitted using one of two options<\/strong>:<\/p><ul><li>electronic document generous<\/strong> by the certificate holder , in pdf format , after receiving the Signature Kit, through an automated mechanism: the holder accesses a specific link received by email and, on the opened page, completes the requested information and the generation code. The instructions and the generation code are included in the envelope containing the Signature Kit, sent by certSIGN;<\/strong><\/em><\/li><\/ul>OR<\/strong><\/p><ul><li>physical document<\/strong>, secured, transmitted by certSIGN, by courier , to the postal address indicated when purchasing the certificate . The document is sent in an envelope separate from the envelope containing the Signature Kit.<\/li><\/ul> <\/div> <\/div> <div class=\"elementor-element elementor-element-10ca9cf elementor-widget elementor-widget-text-editor\" data-id=\"10ca9cf\" data-element_type=\"widget\" data-e-type=\"widget\" subiect=\"electronic-signature-technical-support--token-unlock-(pin-recovery)\" data-widget_type=\"text-editor.default\"> <div class=\"elementor-widget-container\"> The electronic signature is performed using a qualified digital certificate stored in the CLOUD, and to use the certificate in the CLOUD, the usage mechanism must first be configured<\/strong>.<\/p>After the video identification session has been accepted, the configurations prior to issuing the certificate can be performed<\/strong>, going through the steps in this order:<\/p>Configure the signature authorization mechanism<\/strong> according to the instructions in the email “paperLESS : Configure authorization mechanism<\/em>”:<\/p><ul><li>Check the email address declared when purchasing the certificate and follow the instructions received;<\/li><li>Install one of the free authorization apps Microsoft Authenticator<\/strong> or Google Authenticator<\/strong> on your phone , from Google Play or the App Store;<\/li><li>Associates the signature authorization application<\/strong> with the holder’s cloud account;<\/strong><\/li><\/ul>Activate the cloud account<\/strong> according to the instructions in the “paperLESS email webSIGN : Account creation invitation<\/em>”<\/p><ul><li>Check the email address declared when purchasing the certificate and follow the instructions received;<\/li><li>Complete and validate the phone number<\/strong> associated with the account on the cloud platform;<\/li><li>Set the<\/strong> cloud account password;<\/li><\/ul>The certificate<\/strong> is issued upon first login<\/strong> to the cloud account . In the opened page, enter the authorization code generated by the application on the phone.<\/p> <\/div> <\/div> <div class=\"elementor-element elementor-element-68c4653 elementor-widget elementor-widget-text-editor\" data-id=\"68c4653\" data-element_type=\"widget\" data-e-type=\"widget\" subiect=\"electronic-signature-acquisition--video-identification-information\" data-widget_type=\"text-editor.default\"> <div class=\"elementor-widget-container\"> Unassisted video identification is an important element in the process of obtaining a<\/strong> qualified digital certificate for electronic signature. Issuance is possible only after identifying the holder<\/strong> of the qualified digital certificate, based on the identity document.<\/p><ul><li>The identification procedure is simple but strict<\/strong> . It can be started after paying for the certificate and receiving the unique link to open the video identification session.<\/li><li>Throughout the session, you must be the only person appearing in front of the video camera<\/strong>.<\/li><li>The page opened in the browser, by accessing the link, will request access to microphone and camera<\/strong> The session can only be continued if access is allowed<\/strong> . We recommend using the Google Chrome browser.<\/li><\/ul>After completion, the video identification session must be validated by certSIGN. Our response will be sent within 24 hours<\/strong>, by email. If the session:<\/p><ul><li>It has been accepted<\/strong> , you will receive information by email regarding how you will receive the electronic signature certificate;<\/li><li>It could NOT be validated<\/strong> or was interrupted, for whatever reason, you will receive the necessary instructions by email to resume and\/or complete the process. It will not be necessary to resume the payment.<\/li><\/ul>Watch this video that presents <a href=\"https:\/\/youtu.be\/p4ghE_qcDhY\">the conditions that must be respected during video identification<\/a> .<\/p>We remind you that, to perform video identification, the following are necessary:<\/p><ul><li>video camera<\/strong> and microphone<\/strong> – you can use any laptop\/desktop\/phone\/tablet that has a video camera with a minimum resolution of 2 mega pixels;<\/li><li>internet connection<\/strong> – we recommend 4G\/5G mobile data network<\/strong>, with Wi -Fi turned off.<\/li><li>mobile phone<\/strong> – during video identification you will receive a numeric code via SMS that will be requested by the identification application;<\/li><li>original identity document *<\/strong> – you will need to present it to the video camera during the identification session.<\/li><\/ul>* The list of accepted identity documents for video identification is available <a href=\"https:\/\/www.certsign.ro\/en\/list-identity-documents-video-identification\/\">HERE<\/a> .<\/p> <\/div> <\/div> <div class=\"elementor-element elementor-element-bd7246c elementor-widget elementor-widget-text-editor\" data-id=\"bd7246c\" data-element_type=\"widget\" data-e-type=\"widget\" subiect=\"digital-identity\" data-widget_type=\"text-editor.default\"> <div class=\"elementor-widget-container\"> In this area, certSIGN provides services such as:<\/p><ul><li>providing card-based digital identity and <a href=\"https:\/\/www.certsign.ro\/produse\/identitate-digitala\/carduri\/\">related solutions and services<\/a><\/strong>;<\/li><li>services for guaranteeing identity in blockchain, <a href=\"https:\/\/www.certsign.ro\/produse\/identitate-digitala\/certme\/\">certME<\/a><\/strong>;<\/li><\/ul> <\/div> <\/div> <div class=\"elementor-element elementor-element-491f3ff elementor-widget elementor-widget-text-editor\" data-id=\"491f3ff\" data-element_type=\"widget\" data-e-type=\"widget\" subiect=\"investors\" data-widget_type=\"text-editor.default\"> <div class=\"elementor-widget-container\"> Products and services<\/strong><\/p>We are best known for our electronic signature services, but our expertise covers areas such as digital identity, organizational and work device security, and archiving.<\/p>Research and innovation<\/strong><\/p>At certSIGN, we align the theoretical aspects of technology with the needs of society, through national and European research programs and, at the same time, through private investment programs.<\/p><a href=\"https:\/\/www.certsign.ro\/ro\/investitori\/\">Read more<\/a> details or send us a message.<\/p> <\/div> <\/div> <div class=\"elementor-element elementor-element-da72908 elementor-widget elementor-widget-text-editor\" data-id=\"da72908\" data-element_type=\"widget\" data-e-type=\"widget\" subiect=\"archive\" data-widget_type=\"text-editor.default\"> <div class=\"elementor-widget-container\"> In the field of archiving, certSIGN offers services such as: archival processing, document digitization, restoration, document storage, issuance of certificates, selection work, confidential destruction of information, processing and storage of electronic documents.<\/p><ul><li>Archival processing services<\/strong>: preparation of documents for transport, transport to the certSIGN processing center, provision of materials necessary for archive processing, archival processing and return to the beneficiary’s headquarters.<\/li><li>Electronic archiving services<\/strong>: initial setup , uploading documents to the platform in a manual process, by the client, access to the electronic archiving platform 24\/7 to uploaded documents.<\/li><li>Document storage services<\/strong>: providing the boxes necessary for storing the archive, sealing the boxes, transportation to the certSIGN archive storage facility, initializing the archive boxes in the storage system, access to boxes with documents from the archive, within the limit of 5 boxes\/month.<\/li><\/ul><a href=\"https:\/\/www.certsign.ro\/en\/products\/archiving\/\">Read more details. <\/a><\/p> <\/div> <\/div> <div class=\"elementor-element elementor-element-b289b30 elementor-widget elementor-widget-text-editor\" data-id=\"b289b30\" data-element_type=\"widget\" data-e-type=\"widget\" subiect=\"cyber-security\" data-widget_type=\"text-editor.default\"> <div class=\"elementor-widget-container\"> certSIGN’s cybersecurity services and solutions cover scenarios for protecting digital assets from cyber threats, in accordance with current legislative regulations and best practices in the field.<\/p>Find out details about:<\/p><ul><li><a href=\"https:\/\/www.certsign.ro\/en\/products\/cybersecurity\/enterprise-security\/\">Organization security<\/a><\/li><li><a href=\"https:\/\/www.certsign.ro\/en\/products\/cybersecurity\/data-security\/\">Data security<\/a><\/li><li><a href=\"https:\/\/www.certsign.ro\/en\/products\/cybersecurity\/security-management-services\/\">Security management services<\/a><\/li><li><a href=\"https:\/\/www.certsign.ro\/en\/products\/cybersecurity\/proactive-and-reactive-services\/\">Proactive and reactive services<\/a><\/li><li><a href=\"https:\/\/www.certsign.ro\/en\/works4you-mobile-professional-services\/\">#works4you<\/a><\/li><li><a href=\"https:\/\/www.certsign.ro\/en\/cybersecurity-awareness-services\/\">Cybersecurity Awareness<\/a><\/li><li><a href=\"https:\/\/www.certsign.ro\/en\/products\/cybersecurity\/certsign-academy\/\">certSIGN Academy<\/a><\/li><li><a href=\"https:\/\/www.certsign.ro\/en\/cyber4kids\/\">Cyber4Kids<\/a><\/li><\/ul> <\/div> <\/div> <div class=\"elementor-element elementor-element-43f519d elementor-widget elementor-widget-text-editor\" data-id=\"43f519d\" data-element_type=\"widget\" data-e-type=\"widget\" subiect=\"electronic-signature-technical-support--create-signature-layout-geo.140\" data-widget_type=\"text-editor.default\"> <div class=\"elementor-widget-container\"> Details on how to personalize the signature<\/strong> so that its appearance includes the information<\/strong> required by GEO 140\/2020 regarding specialists in the fields of construction, architecture and urban planning<\/strong> are available on the <a href=\"https:\/\/www.certsign.ro\/en\/support\/creation-of-signature-aspect-geo-140-2020\/\">Create signature appearance GEO 140\/202<\/a>0 page.<\/p> <\/div> <\/div> <div class=\"elementor-element elementor-element-47f33f3 elementor-widget elementor-widget-text-editor\" data-id=\"47f33f3\" data-element_type=\"widget\" data-e-type=\"widget\" subiect=\"electronic-signature-acquisition--token-construction,-architecture,-urban-planning\" data-widget_type=\"text-editor.default\"> <div class=\"elementor-widget-container\"> To purchase a qualified certificate from certSIGN for the electronic signing of documents in the fields of construction, architecture and urban planning, in accordance with GEO 140, these steps must be followed:<\/span><\/p><ul style=\"margin-top: 0cm;\"><li>Access<\/span><\/strong><\/b> the certSIGN platform <a href=\"https:\/\/emitere.certsign.ro\/\">emitere.certsign.ro<\/a> and start the purchase;<\/span><\/li><li>Fill in <\/span><\/strong><\/b>the the registration form:<\/span> <ul><li>Choose<\/span><\/strong><\/b> the validity period of the certificate: 1, 2 or 3 years;<\/span><\/li><li>Select<\/span><\/strong><\/b> the client category: Specialist according to GEO 140\/2020;<\/span><\/li><li>Choose<\/span><\/strong><\/b> the competent authority that issued the professional certificate;<\/span><\/li><li>Enter<\/span><\/strong><\/b> the registration number of the certificate;<\/span><\/li><li>Complete<\/span><\/strong><\/b> the registration data, including company data, if applicable.<\/span><\/li><\/ul><\/li><li>Online payment<\/span><\/strong><\/b> – after filling in the form, the payment is made directly on the site;<\/span><\/li><li>Complete<\/span><\/strong><\/b> the remote video identification stage;<\/span><\/li><li>Send a copy of the certificate<\/span><\/strong><\/b> – you will receive an email with a link where you must upload a copy of the professional certificate;<\/span><\/li><li>Wait for information verification<\/span><\/strong><\/b> – after verification, certSIGN will send, to the e-mail address filled in the registration form, the verification result and the following instructions.<\/span><\/li><\/ul>If the information related to the certificate holder is correct and complete, certSIGN will send the envelope with the Electronic Signature Kit to the postal address filled in the registration application. The envelope will contain:<\/span><\/p><ul style=\"margin-top: 0cm;\"><li>The TOKEN with the qualified digital certificate;<\/span><\/li><li>The document containing the digital certificate in printed form;<\/span><\/li><li>Instructions for using the PIN\/PUK generation code (if applicable).<\/span><\/li><\/ul>PIN\/PUK codes are generated electronically using an automated mechanism: the certificate holder receives and accesses a link<\/strong><\/b> and, on the opened page, fills in<\/strong><\/b> the requested information and the generation code received in the envelope<\/strong><\/b>. The resulting PIN.pdf<\/strong><\/b> file must be saved or printed. It will be required for the following uses of the TOKEN.<\/span><\/p> <\/div> <\/div> <div class=\"elementor-element elementor-element-1264d62 elementor-widget elementor-widget-text-editor\" data-id=\"1264d62\" data-element_type=\"widget\" data-e-type=\"widget\" subiect=\"electronic-signature-technical-support--filing-customs-declarations\" data-widget_type=\"text-editor.default\"> <div class=\"elementor-widget-container\"> To access the Integrated Customs Information System (SIIV) to the AES and NCTS5 RO UMG Trader Produccione sections you must upload your qualified certificate and the intermediate certificate of the authority<\/strong> that issued the certificate. The certificates are uploaded to the UMG Trader platform , in one of the .cer\/.der \/ .crt formats.<\/p>OBTAINING THE INTERMEDIATE CERTIFICATE:<\/strong><\/p><ul><li>Access one of the links:<ul><li><a href=\"https:\/\/crl.certsign.ro\/certsign-qualifiedca.crt\">https:\/\/crl.certsign.ro\/certsign-qualifiedca.crt<\/a> – for certificates issued until 31.01.2024;<\/li><li><a href=\"https:\/\/crl.certsign.ro\/certsign-qualifiedca2023rsa.crt\">https:\/\/crl.certsign.ro\/certsign-qualifiedca2023rsa.crt<\/a> – for certificates issued after 01.02.2024.<\/li><li>The intermediate certificate will automatically download<\/strong> in .crt format.<\/li><\/ul><\/li><\/ul>OBTAINING THE PERSONAL CERTIFICATE: <\/strong><\/p><ul><li>Connect the TOKEN or open the paperLESS app vTOKEN and <a href=\"https:\/\/www.certsign.ro\/ro\/suport\/exportarea-certificatului-digital-in-format-cer\/\">follow these steps<\/a>.<ul><li>If you DO NOT have the TOKEN \/ paperLESS application vTOKEN<\/strong> available to access the link <a href=\"https:\/\/registru.certsign.ro\/cgi-bin\/pubra\/pubra\/get_certc\">https:\/\/registru.certsign.ro\/cgi-bin\/pubra\/pubra\/get_cert<\/a>, fill in the data from the qualified certificate (full name and surname or email address), identify<\/strong> the certificate you want to register with and press the “Download DER” button.<\/li><li>The qualified certificate will automatically download<\/strong> in .crt format.<\/li><\/ul><\/li><\/ul>On the web page <a href=\"https:\/\/www.certsign.ro\/ro\/suport\/utilizarea-certificatului-de-semnatura-electronica-in-platforma-sistemul-informatic-integrat-vamal-siiv\/\">Using the electronic signature certificate in the Integrated Customs Information System platform<\/a>, more details are available about downloading the certificate of the holder and the certificate of the intermediate authority requested when registering for the submission of customs declarations using the electronic signature.<\/p> <\/div> <\/div> <div class=\"elementor-element elementor-element-93bedb8 elementor-widget elementor-widget-text-editor\" data-id=\"93bedb8\" data-element_type=\"widget\" data-e-type=\"widget\" subiect=\"electronic-signature-acquisition--video-identification-rejected-or-interrupted\" data-widget_type=\"text-editor.default\"> <div class=\"elementor-widget-container\"> If the video identification session was interrupted, for any reason, or could not be validated, certSIGN will send by email, within a maximum of 24 hours<\/strong>, the necessary instructions for resuming and\/or completing the identification process. It will not be necessary to rescind the payment. The conditions that must be met for identification are the same.<\/p>Wait for the new video identification link to be received and then resume the procedure. Pay close attention to the conditions that must be met during identification.<\/strong><\/p><ul><li>The identification procedure is simple but strict<\/strong> . It can be started after paying for the certificate and receiving the unique link to open the video identification session.<\/li><li>Throughout the session, you must be the only person appearing in front of the video camera<\/strong>.<\/li><li>The page opened in the browser, by accessing the link, will request access to microphone and camera<\/strong> The session can only be continued if access is allowed<\/strong> . We recommend using the Google Chrome browser.<\/li><\/ul>Watch this video that presents <a href=\"https:\/\/youtu.be\/p4ghE_qcDhY\">the conditions that must be respected during video identification<\/a> .<\/p>We remind you that, to perform video identification, the following are necessary:<\/p><ul><li>video camera<\/strong> and microphone<\/strong> – you can use any laptop\/desktop\/phone\/tablet that has a video camera with a minimum resolution of 2 mega pixels;<\/li><li>internet connection<\/strong> – we recommend 4G\/5G mobile data network<\/strong>, with Wi -Fi turned off.<\/li><li>mobile phone<\/strong> – during video identification you will receive a numeric code via SMS that will be requested by the identification application;<\/li><li>original identity document *<\/strong> – you will need to present it to the video camera during the identification session.<\/li><\/ul>* The list of accepted identity documents for video identification is available <a href=\"https:\/\/www.certsign.ro\/en\/list-identity-documents-video-identification\/\">HERE<\/a> .<\/p>After completion, the video identification session must be validated by certSIGN. Our response will be sent within 24 hours<\/strong>, by email. If the session:<\/p><ul><li>It has been accepted<\/strong> , you will receive information by email regarding how you will receive the electronic signature certificate;<\/li><li>It could NOT be validated<\/strong> or was interrupted, for whatever reason, you will receive the necessary instructions by email to resume and\/or complete the process. It will not be necessary to resume the payment.<\/li><\/ul> <\/div> <\/div> <div class=\"elementor-element elementor-element-e42de6c elementor-widget elementor-widget-text-editor\" data-id=\"e42de6c\" data-element_type=\"widget\" data-e-type=\"widget\" subiect=\"electronic-signature-technical-support--how-do-i-find-out-my-pin-puk\" data-widget_type=\"text-editor.default\"> <div class=\"elementor-widget-container\"> certSIGN transmits the PIN\/PUK codes for certificates on TOKEN, using one of two options<\/strong>:<\/p><ul><li>An electronic document generous by the certificate holder<\/strong>, in pdf format, using an automated mechanism. See details below<\/em>. OR<\/strong><\/li><li>A physical<\/strong>, secure document sent by certSIGN, by courier, to the postal address indicated when purchasing the certificate. The document is sent in an envelope separate from the envelope containing the Signature Kit.<\/li><\/ul>PIN\/PUK TRANSMISSION IS DONE<\/strong><\/p>ELECTRONIC<\/strong> if the email address<\/strong> associated with the digital certificate was validated after completing the certificate purchase request.<\/p>The document<\/strong> containing the PIN\/PUK must be generated electronically by the certificate holder<\/strong>. This document can only be obtained after receiving the generation code<\/strong>. Access the link sent by certSIGN via email and, on the opened page, fill in the requested information and the generation code.<\/p><ul><li>The generation code<\/strong> is sent by certSIGN to the holder in the envelope with the Electronic Signature Kit<\/strong>, together with the physical TOKEN , to the postal address indicated when purchasing the certificate.<\/li><li>The LINK<\/strong> is sent to the email address declared when purchasing the certificate. On the page opened after accessing the link, the holder fills in the requested information, the code for generation<\/strong> and then obtains the pdf document containing the PIN\/PUK.<\/li><\/ul>ATTENTION:<\/strong> After 3 unsuccessful attempts<\/strong> to generate PIN\/PUK, the link is blocked<\/strong>. This situation must be reported to certSIGN.<\/p>Once completed, the document ( PIN.pdf<\/strong> ) containing the PIN\/PUK must be saved and kept safe.<\/p>OR<\/strong><\/p>PHYSICALLY<\/strong> – secure document, in an envelope, sent by courier to the postal address declared at the time of purchase, if the email address<\/strong> associated with the qualified digital certificate for the electronic signature was NOT validated<\/strong> after completing the certificate purchase request.<\/p> <\/div> <\/div> <div class=\"elementor-element elementor-element-b887f40 elementor-widget elementor-widget-text-editor\" data-id=\"b887f40\" data-element_type=\"widget\" data-e-type=\"widget\" subiect=\"electronic-signature-technical-support--obtain-confirmation-document\" data-widget_type=\"text-editor.default\"> <div class=\"elementor-widget-container\"> The confirmation document is obtained simply and quickly<\/strong> from <a href=\"https:\/\/confirmare.certsign.ro\/\">the certSIGN platform<\/a> . Whenever and as many times as necessary<\/strong> . You only need your qualified digital certificate for electronic signature.<\/p>You download the pre-filled document with your data. You sign it electronically. You send the signed document to be automatically countersigned by certSIGN. You receive the confirmation document signed by certSIGN. All actions in the same platform.<\/strong><\/p>In detail, to obtain the confirmation document you must complete the following steps, in this order<\/strong> :<\/p><ol><li>connect the TOKEN<\/strong> to the computer OR open the paperLESS app vTOKEN<\/strong> (if you have a certificate in CLOUD);<ul><li>If this is your first time using the certificate, install the management application for the physical TOKEN OR install the virtual token application , paperLESS vTOKEN , and configure access in the webSIGN platform for the certificate in the CLOUD;<\/em><\/li><\/ul><\/li><li>access the <a href=\"http:\/\/confirmare.certsign.ro\/\">confirmare.certsign.ro<\/a><\/strong> platform and authenticate<\/strong> using the certificate;<\/li><li>download<\/strong> the pre-filled confirmation document. The downloaded file is named firstname_lastname.pdf<\/strong> (example: mihai_ionescu.pdf) .<ul><li>Keep the browser open to continue the procedure;<\/em><\/li><\/ul><\/li><li>electronically sign<\/strong> the document in the Adobe Reader application using the digital certificate from certSIGN;<\/li><li>upload<\/strong> the document you signed back to the certSIGN confirmation platform. Use the Upload button<\/strong>;<\/li><li>from the same page, download the document<\/strong> automatically processed by certSIGN, in less than 5 minutes.<ul><li>The processed (countersigned) confirmation document is automatically saved, with the name confirmare.pdf<\/strong>, in the folder designated for downloads on the computer.<\/li><\/ul><\/li><\/ol>Follow one of these tutorials , depending on the type of signature you have:<\/p><ul><li><a href=\"https:\/\/www.youtube.com\/watch?v=3kch0pvhTQ4\">tutorial for obtaining the confirmation document<\/a> if you have an Electronic Signature with a certificate stored on TOKEN<\/strong>;<\/li><li><a href=\"https:\/\/www.youtube.com\/watch?v=ClzW5ApEfI8\">tutorial for obtaining the confirmation document<\/a> if you have an Electronic Signature with a certificate stored in the CLOUD<\/strong>.<\/li><\/ul> <\/div> <\/div> <div class=\"elementor-element elementor-element-128c4aa elementor-widget elementor-widget-text-editor\" data-id=\"128c4aa\" data-element_type=\"widget\" data-e-type=\"widget\" subiect=\"electronic-signature-acquisition--cloud\" data-widget_type=\"text-editor.default\"> <div class=\"elementor-widget-container\"> he electronic signature is made using a qualified digital certificate, and to purchase a certificate stored in the CLOUD<\/strong>, the following steps must be followed:<\/p><ul><li>Go to<\/strong> <a href=\"https:\/\/paperless.certsign.ro\">websign.ro<\/a><\/li><li>Choose<\/strong> the certificate based on validity: 1, 2 or 3 years;<\/li><li>Complete<\/strong> the registration form, including company details if applicable;<\/li><li>Make<\/strong> the payment;<\/li><li>Performs<\/strong> remote video identification;<\/li><li>Check<\/strong> your email and find out if this process has been validated.<\/li><\/ul>If the information related to the certificate holder is correct and complete, certSIGN will send two invitations<\/strong> to the email address indicated in the registration form :<\/p><ul><li>for configuring the authorization mechanism;<\/li><li>paperLESS signing platform webSIGN and download the app for the token -virtual, paperLESS vTOKEN (included for free in the package).<\/li><\/ul>The right to use the electronic signature in the cloud will be granted only after configuring<\/strong> the authorization mechanism and activating the user account in the<\/strong> paperLESS signing platform webSIGN , according to the instructions received.<\/p>The digital certificate is issued automatically<\/strong> after logging into the cloud platform account. webSIGN , upon first entering an authorization code.<\/p> <\/div> <\/div> <div class=\"elementor-element elementor-element-9a23d8e elementor-widget elementor-widget-text-editor\" data-id=\"9a23d8e\" data-element_type=\"widget\" data-e-type=\"widget\" subiect=\"electronic-signature-acquisition--token\" data-widget_type=\"text-editor.default\"> <div class=\"elementor-widget-container\"> The electronic signature is made using a qualified digital certificate, and to purchase a certificate stored on TOKEN<\/strong>, the following steps must be followed:<\/p><ul><li>Access<\/strong> <a href=\"https:\/\/emitere.certsign.ro\">emitere.certsign.ro<\/a><\/li><li>Choose<\/strong> the certificate depending on its validity: 1, 2 or 3 years;<\/li><li>Complete<\/strong> the registration form, including company details, if applicable;<\/li><li>Make<\/strong> the payment;<\/li><li>Go through<\/strong> the remote video identification stage;<\/li><li>Check<\/strong> the message sent by certSIGN, to the email address filled in the registration form, to find out if this entire process has been validated.<\/li><\/ul>If the information related to the certificate holder is correct and complete, certSIGN will send the envelope with the Electronic Signature Kit to the postal address indicated in the registration form. The envelope will contain :<\/p><ul><li>TOKEN with the qualified digital certificate;<\/li><li>The document containing the digital certificate in printed form;<\/li><li>Instructions for generating PIN\/PUK codes (if applicable).<\/li><\/ul>The PIN\/PUK codes will be delivered independently of the envelope containing the TOKEN . The delivery of the document containing the codes can be done:<\/p><ul><li>electronically<\/strong> (using an automated mechanism: the holder receives and accesses a link and, on the opened page, completes the requested information and the code for generation); OR<\/strong><\/li><li>physical<\/strong> (secured document, sent by certSIGN, by courier, to the postal address indicated when purchasing the certificate).<\/li><\/ul>For more information, you can also visit the <a href=\"https:\/\/www.certsign.ro\/en\/products\/eidas-trust-services\/electronic-signature-with-token\/\">Electronic signature with token page<\/a> .<\/p> <\/div> <\/div> <div class=\"elementor-element elementor-element-c440f1f default-message elementor-widget elementor-widget-text-editor\" data-id=\"c440f1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\"> <div class=\"elementor-widget-container\"> Didn’t find what you were looking for? Describe the situation you need an answer for in as much detail as possible.<\/em><\/p> <\/div> <\/div> <\/div> <\/div> <\/div> <\/section> <\/div> <\/div> <\/div> <\/div> <\/div> <\/div> <\/div> <\/body><\/html>\n","protected":false},"excerpt":{"rendered":"Protect your computer systems permanently against cyber attacks with the help of our proactive and reactive security services. Proactive and reactive services- certSIGN Proactive and reactive CSIRT services Protect your computer systems permanently against cyber attacks with the help of our proactive and reactive security services. What do proactive and reactive CSIRT services imply? Included […]<\/p>\n","protected":false},"author":1,"featured_media":18011,"parent":17964,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-18010","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\n<title>Proactive and reactive services - certSIGN<\/title>\n<meta name=\"description\" content=\"Protect your computer systems permanently against cyber attacks with the help of our proactive and reactive security services.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.certsign.ro\/en\/products\/cybersecurity\/proactive-and-reactive-services\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Proactive and reactive services - 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Protect your computer systems permanently against cyber attacks with the help of our proactive and reactive security services.<\/h2>