{"id":11263,"date":"2021-02-16T11:25:56","date_gmt":"2021-02-16T11:25:56","guid":{"rendered":"https:\/\/certsign.ro\/?page_id=11263"},"modified":"2024-02-09T10:16:00","modified_gmt":"2024-02-09T10:16:00","slug":"procedura-primire-procesare-sesizari","status":"publish","type":"page","link":"https:\/\/www.certsign.ro\/ro\/procedura-primire-procesare-sesizari\/","title":{"rendered":"Procedura privind primirea \u0219i procesarea sesiz\u0103rilor\u200b"},"content":{"rendered":"<!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body><h2 style=\"display:none !important\"><\/h2><h1 style=\"display:none !important\">Procedura privind primirea &#537;i procesarea sesiz&#259;rilor&#8203;- certSIGN<\/h1><div data-elementor-type=\"wp-page\" data-elementor-id=\"11263\" class=\"elementor elementor-11263\" data-elementor-post-type=\"page\" id=\"main-page-content\"> <section class=\"elementor-section elementor-top-section elementor-element elementor-element-b30a667 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b30a667\" data-element_type=\"section\" data-e-type=\"section\" data-settings='{\"background_background\":\"gradient\"}'> <div class=\"elementor-container elementor-column-gap-default\"> <div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e87fc16\" data-id=\"e87fc16\" data-element_type=\"column\" data-e-type=\"column\" data-settings='{\"background_background\":\"classic\"}'> <div class=\"elementor-widget-wrap elementor-element-populated\"> <div class=\"elementor-background-overlay\"><\/div> <section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ee38473 elementor-section-height-min-height elementor-section-content-middle elementor-section-boxed elementor-section-height-default\" data-id=\"ee38473\" data-element_type=\"section\" data-e-type=\"section\"> <div class=\"elementor-container elementor-column-gap-default\"> <div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-305d978\" data-id=\"305d978\" data-element_type=\"column\" data-e-type=\"column\"> <div class=\"elementor-widget-wrap elementor-element-populated\"> <div class=\"elementor-element elementor-element-9f5679e elementor-align-left elementor-widget__width-inherit elementor-absolute elementor-tablet-align-center elementor-mobile-align-center elementor-widget-tablet__width-inherit elementor-widget elementor-widget-breadcrumbs\" data-id=\"9f5679e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings='{\"_position\":\"absolute\"}' data-widget_type=\"breadcrumbs.default\"> <div class=\"elementor-widget-container\"> <nav id=\"breadcrumbs\"><span><span><a href=\"https:\/\/www.certsign.ro\/ro\/\">Acas&#259;<\/a><\/span><\/span><\/nav> <\/div> <\/div> <div class=\"elementor-element elementor-element-3070265 elementor-widget elementor-widget-heading\" data-id=\"3070265\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\"> <div class=\"elementor-widget-container\"> <h2 class=\"elementor-heading-title elementor-size-default\">Procedura privind primirea &#537;i procesarea sesiz&#259;rilor<\/h2> <\/div> <\/div> <\/div> <\/div> <\/div> <\/section> <\/div> <\/div> <\/div> <\/section> <section class=\"elementor-section elementor-top-section elementor-element elementor-element-85203ef elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"85203ef\" data-element_type=\"section\" data-e-type=\"section\"> <div class=\"elementor-container elementor-column-gap-default\"> <div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b5d6967\" data-id=\"b5d6967\" data-element_type=\"column\" data-e-type=\"column\"> <div class=\"elementor-widget-wrap elementor-element-populated\"> <div class=\"elementor-element elementor-element-e1ae327 elementor-widget elementor-widget-text-editor\" data-id=\"e1ae327\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\"> <div class=\"elementor-widget-container\"> <p>Prezenta procedura detaliaz&#259; modalitatea &icirc;n care certSIGN, prime&#537;te, proceseaz&#259; reclama&#539;iile sau sesiz&#259;rile dvs.. Dac&#259; &icirc;nt&acirc;mpina&#539;i probleme &icirc;n accesarea sau utilizarea serviciilor noastre sau dori&#539;i s&#259; formula&#539;i o reclama&#539;ie cu privire la produsele &#537;i serviciile achizi&#539;ionate de la certSIGN, v&#259; rug&#259;m s&#259; v&#259; adresa&#539;i certSIGN conform prezentei proceduri.<\/p><p>certSIGN:<\/p><ul><li>verific&#259; periodic toate mediile de comunicare de mai jos;<\/li><li>fiecare solicitare &#537;i fiecare mesaj sunt tratate &icirc;n mod individual &#537;i confiden&#539;ial;<\/li><li>depune toate eforturile pentru ca reclama&#539;ia\/sesizarea dumneavoastr&#259; s&#259; fie rezolvat&#259; &icirc;ntr-o manier&#259; corect&#259; &#537;i rapid&#259;.<\/li><\/ul><p>Toate reclama&#539;iile\/sesiz&#259;rile pot fi depuse\/transmise:<\/p><ul><li>prin e-mail la adresa <a href=\"mailto:office@certsign.ro\">office@certsign.ro<\/a>;<\/li><li>prin telefon la 0311011870, apel&acirc;nd serviciul nostru de call center;<\/li><li>prin po&#537;t&#259;, curier sau depunere personal&#259; de c&#259;tre dvs. la adresa: Bd. Tudor Vladimirescu nr. 29 A, AFI Tech Park 1, Sector 5, Bucure&#537;ti, Rom&acirc;nia, CP 050881.<\/li><\/ul><p>Reclama&#539;ia\/sesizarea va fi &icirc;nregistrat&#259; de certSIGN, iar o confirmare a &icirc;nregistr&#259;rii v&#259; va fi trimis&#259; la adresa de e-mail pe care ne-a&#539;i comunicat-o.<\/p><p>&Icirc;n vederea &icirc;nregistr&#259;rii de c&#259;tre certSIGN a reclama&#539;iilor\/sesiz&#259;rilor dvs. trebuie s&#259; furniza&#539;i toate informa&#539;iile necesare identific&#259;rii &#537;i solu&#539;ion&#259;rii obiectului acesteia. Astfel, reclama&#539;ia\/sesizarea trebuie s&#259; con&#539;in&#259;, dup&#259; caz:<\/p><ul><li>denumirea sau numele &#537;i prenumele, adresa de e-mail &#537;i num&#259;rul de telefon ale persoanei care face reclama&#539;ia\/sesizarea;<\/li><li>subiectul reclama&#539;iei\/sesiz&#259;rii;<\/li><li>un document sau informa&#539;ii care confirm&#259; achizi&#539;ionarea produsului sau serviciului la care se refer&#259; reclama&#539;ia\/sesizarea;<\/li><li>&icirc;n cazul unei reclama&#539;ii pentru erori\/deterior&#259;ri\/defecte ale produselor\/serviciilor comandate, trebuie s&#259; returna&#539;i bunul (dac&#259; este cazul) &#537;i s&#259; transmite&#539;i o dovad&#259; a erorilor &icirc;n cazul produselor care con&#539;in software sau serviciilor.<\/li><li>semn&#259;tura, dac&#259; reclama&#539;ia este transmis&#259; pe e-mail, prin po&#537;t&#259;\/curier.<\/li><\/ul><p>&Icirc;n cazul &icirc;n care nu sunt furnizate toate informa&#539;iile men&#539;ionate, un reprezentant certSIGN v&#259; va informa prin telefon sau prin e-mail cu privire la necesitatea complet&#259;rii acestora.<\/p><p>Trebuie s&#259; furniza&#539;i informa&#539;iile lips&#259; &icirc;n termen de 14 zile de la data inform&#259;rii. Solu&#539;ionarea reclama&#539;iei\/sesizarii este suspendat&#259; &icirc;n perioada de 14 zile men&#539;ionat&#259; anterior.<\/p><p>Reclama&#539;iile\/sesiz&#259;rile anonime sau cele &icirc;n care nu sunt trecute datele de identificare &#351;i\/sau de contact ale petentului nu se iau &icirc;n considerare.<\/p><p>&Icirc;n func&#539;ie de complexitatea &#537;i implica&#539;iile sesiz&#259;rii sau reclama&#539;iei, aceasta se solu&#539;ioneaz&#259; &icirc;n maximum 30 zile de la data primirii reclama&#539;iei\/sesiz&#259;rii, respectiv de la data furniz&#259;rii informa&#539;iilor lips&#259;, dup&#259; caz, cu excep&#539;ia cazurilor &icirc;n care legea prevede un termen mai scurt de solu&#539;ionare.<\/p><p>Ve&#539;i fi informat prin e-mail cu privire la decizia certSIGN referitoare la reclama&#539;ia\/sesizarea depus&#259;.<\/p><p>Dac&#259; sunte&#539;i Consumator &icirc;n sensul din OUG 34\/2014 privind drepturile consumatorilor &icirc;n cadrul contractelor &icirc;ncheiate cu profesioni&#537;tii, precum &#537;i pentru modificarea &#537;i completarea unor acte normative, ave&#539;i dreptul de a v&#259; adresa Autorit&#259;&#539;ii Na&#539;ionale pentru Protec&#539;ia Consumatorului &icirc;n cazul &icirc;n care nu sunte&#539;i mul&#539;umit de modalitatea &icirc;n care v-a fost solu&#539;ionat&#259; reclama&#539;ia.<\/p><p>Totodat&#259;, ave&#539;i dreptul s&#259; v&#259; adresa&#539;i instan&#539;elor de judecat&#259; competente.<\/p><p>De asemenea, ave&#539;i dreptul de a folosi metode extrajudiciare de tratare a pl&acirc;ngerilor, respectiv de a depune o pl&acirc;ngere prin intermediul <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home2.show&amp;lng=RO\" target=\"_blank\" rel=\"noopener\">platformei UE de solu&#539;ionare online a litigiilor dintre consumatori &#537;i comercian&#539;i<\/a>.<\/p> <\/div> <\/div> <\/div> <\/div> <\/div> <\/section> <\/div> <\/body><\/html>\n","protected":false},"excerpt":{"rendered":"<p>Procedura privind primirea &#537;i procesarea sesiz&#259;rilor&#8203;- certSIGN Procedura privind primirea &#537;i procesarea sesiz&#259;rilor Prezenta procedura detaliaz&#259; modalitatea &icirc;n care certSIGN, prime&#537;te, proceseaz&#259; reclama&#539;iile sau sesiz&#259;rile dvs.. Dac&#259; &icirc;nt&acirc;mpina&#539;i probleme &icirc;n accesarea sau utilizarea serviciilor noastre sau dori&#539;i s&#259; formula&#539;i o reclama&#539;ie cu privire la produsele &#537;i serviciile achizi&#539;ionate de la certSIGN, v&#259; rug&#259;m s&#259; v&#259; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-11263","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Procedura privind primirea \u0219i procesarea sesiz\u0103rilor\u200b - certSIGN<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.certsign.ro\/ro\/procedura-primire-procesare-sesizari\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Procedura privind primirea \u0219i procesarea sesiz\u0103rilor\u200b - certSIGN\" \/>\n<meta property=\"og:description\" content=\"Procedura privind primirea &#537;i procesarea sesiz&#259;rilor&#8203;- certSIGN Procedura privind primirea &#537;i procesarea sesiz&#259;rilor Prezenta procedura detaliaz&#259; modalitatea &icirc;n care certSIGN, prime&#537;te, proceseaz&#259; reclama&#539;iile sau sesiz&#259;rile dvs.. 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