https://shop.certsign.ro/
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https://shop.certsign.ro/
We'll call you?
https://shop.certsign.ro/
We'll call you?

Customer Service Representative - Call Center Team

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We are looking for a colleague for the Call Center team!

Do you want a job that combines teamwork with professionalism? If the answer is YES, come and put them into practice with our team!

We are dynamic, energetic and looking for a new colleague to join us. If you are enthusiastic, communicative and eager to provide the best customer experience, then we have the right place for you at certSIGN!

Requirements:

  • Previous call centre experience but not required. If you have excellent communication skills and are willing to learn, we want to meet you!
  • Ability to work in a fast-paced and demanding environment while always maintaining your composure and professionalism
  • Strong problem-solving skills and attention to detail
  • Excellent verbal and written communication skills
  • Ability to work as part of a team and take responsibility.

What will you do?

  • First you will learn our processes and workflows. Then you’ll start taking calls, giving customers the support they need and the right information
  • You will manage emails from customers offering them the necessary solutions
  • You will record and update information about customers and their requests in the IT system
  • And you will occasionally contact customers to provide them with information about the company’s products and services
  • Last but not least, you will comply with the quality standards and response time, as learned.

What do we offer?

  • The opportunity to work in a modern, dynamic and friendly environment, alongside a dedicated and experienced team. A current field of activity, related to eIDAS trust services and related services
  • Flexible working hours, competitive salary package, meal vouchers, health insurance, life insurance, Bookster subscription, many discounts on services and products, performance bonuses
  • Training and support in personal and professional development
  • Opportunities for advancement within the company

To apply for this role, please send your CV to the address recrutare@certsign.ro referring to “RRC – Call Center” in the subject of the email.

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