Role
Checking and monitoring internal procedures and flows specific to operational activity of the department. Proposing changes to improve them, implementing changes and training employees on operational flow.
Requirements:
- Higher education
- Experience in the field or related – minimum 2 years
- Experience in working with operational flows and procedures
- Very good comprehension and analytical skills
- Communication and presentation skills, accuracy and correctness in expression
- Experience in training delivery is an advantage
- Keen attention to detail
- Organized, proactive, customer and results oriented person
- Team player
- Good knowledge of Microsoft Office package and PC in general
Responsibilities:
- Knowledge of all departmental procedures and legislation related to the field of trust services: the European e-Signature Regulation 910/2014 and the standards that apply in this field
- Drawing up the internal verification plan of procedures and operational flows
- Verifying the processes carried out within the department, according to the established plan, internal procedures and compliance with the legislation in the field
- Elaborating the findings report and actions following the completion of the verification plan and its implementation
- Monitoring operational processes and flows
- Analysis of risks derived from operational activity
- Preparing training materials to train employees on newly identified business improvement solutions and supporting internal trainings
- Being part of the recruitment team and the new employee induction programme
- Regular reporting to the line manager on the work performed
To apply for this role, please send your CV to recrutare@certsign.ro, referring to “Process Supervisor” in the subject of the email.
