Process Supervisor

Customer relations / Back office

Role

Checking and monitoring internal procedures and flows specific to operational activity of the department. Proposing changes to improve them, implementing changes and training employees on operational flow.

Requirements:

Higher education
Experience in the field or related – minimum 2 years
Experience in working with operational flows and procedures
Very good comprehension and analytical skills
Communication and presentation skills, accuracy and correctness in expression
Experience in training delivery is an advantage
Keen attention to detail
Organized, proactive, customer and results oriented person
Team player
Good knowledge of Microsoft Office package and PC in general

Responsibilities:

Knowledge of all departmental procedures and legislation related to the field of trust services: the European e-Signature Regulation 910/2014 and the standards that apply in this field
Drawing up the internal verification plan of procedures and operational flows
Verifying the processes carried out within the department, according to the established plan, internal procedures and compliance with the legislation in the field
Elaborating the findings report and actions following the completion of the verification plan and its implementation
Monitoring operational processes and flows
Analysis of risks derived from operational activity
Preparing training materials to train employees on newly identified business improvement solutions and supporting internal trainings
Being part of the recruitment team and the new employee induction programme
Regular reporting to the line manager on the work performed

To apply for this role, please send your CV to recrutare@certsign.ro, referring to “Process Supervisor” in the subject of the email.

Process Supervisor

Role

Requirements:

Responsibilities:

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