Requirements:
- Completed higher education
- At least 2 years’ experience in coordinating a customer relations or back-office team
- Very good communication (verbal and written) and interpersonal skills with both his/her team and the company’s customers
- Ability to coordinate, organise and streamline team activities
- Ability to motivate the team to meet performance standards
- Quick learning ability, analysis and reporting experience
- Ability to work according to department procedures and standards
- Proactive, motivating, empathetic attitude
- Very good PC skills: MS Office Word, Excel, Outlook and Internet navigation.
Responsibilities:
- Coordinating the work of the team ensuring the best quality service to the company’s customers in accordance with the department’s procedures
- Ensuring the smooth running of the team by efficiently organizing and distributing daily tasks effectively, in order to achieve the established qualitative and quantitative indicators
- Constant monitoring of the team’s objectives and reporting of deviations where appropriate
- Monitoring specific activities of the coordinated team according to deadlines (registration of documents, dispatch and archiving of documents, issuing and renewal of digital certificates)
- Organising regular team meetings, setting priorities and deadlines
- Participation in the staff selection and recruitment process
- Team training and development
- Monthly monitoring of individual and departmental results
- Maintaining a positive work climate based on professionalism and collegiality
- Participation in the development of work procedures and instructions and their implementation. Updating and ensuring compliance with them, as well as reviewing them regularly
- Optimizing workflows in daily work and assigned projects
- Carrying out reports, analyses and proposing solutions to identify aspects to be improved at team level
- Liaison between the team and other company departments, ensuring effective communication and collaboration.
