As a safety measure, the device locks when you enter the PIN code incorrectly for 3 times in a row. To unlock it, follow these steps:
1. Click Start > All Programs > SafeNet, then SafeNet Authentication Client Tools.
2. Click on the Advanced View icon marked in red in the image below.
3. In the next screen, select your device from the menu on the left-hand side of the window.
4. Click on the Set Token Password icon (marked in red in the image below).
5. Enter your PUK code in the field Enter the Administrator Password. The PUK code is printed in the letter you received from certSIGN (see example here).
Warning! Your device will permanently lock if you enter the wrong PUK code 3 consecutive times. In this situation, you will need to buy a new token and a new digital certificate.
6. In the next window, type in the new password and click OK.
7. You will receive a confirmation of the password change. Press OK.
