Mobile Solutions Implementation and Support Services Specialist

Purpose of the job:

  • Provides implementation services and technical support to customers related to UEM-type solutions and products developed by certSIGN


  • Higher education (education in the technical field is an advantage)
  • At least 5 years’ professional experience in HelpDesk and call centre activities
  • Intermediate knowledge in the use of ticketing platforms
  • Computer skills
  • Knowledge of mobile, PC and network architectures
  • Knowledge of installation, configuration and maintenance of mobile devices and PCs
  • Knowledge of Android, iOS, Windows, MAC OS, Linux operating systems
  • Knowledge of server operating systems (Windows, MS AD and MS CA / SCEP and NDES)
  • Basic knowledge of data transfer equipment (switches, routers, firewalls)
  • Experience using Microsoft Office
  • English language skills – advanced level
  • Associate and Professional Google certifications are a plus


  • Take technical support requests from customers via communication channels: phone, email, ticketing platform
  • Registers customer requests in the ticketing software
  • Resolves level 1 and 2 technical support requests, or escalates those that cannot be resolved to appropriate resolvers
  • Registers in the ticketing platform how requests are handled and maintains contact with the customer throughout the handling of the request
  • Updates the knowledge base containing how requests are resolved and prepares monthly reports on resolved requests for customers
  • Follows the procedures defined by the Mobile Solutions department regarding the provision of implementation, technical support and reporting services in the ticketing application
  • Follows the standards as well as the quality indicators established for his/her activity
  • Produces regular reports according to internal procedures or as requested by the direct manager.

Send resume

    * required fields

    Te sunăm noi!

    Îţi mulţumim pentru că vrei să intri în contact cu noi!


      * campuri obligatorii

      We'll call you!

      Thank you for getting in touch with us!

        * campuri obligatorii